Business Intelligence

Stop guessing.
Start knowing.

Real-time dashboards built for MSPs. See ticket health, agreement profitability, and technician performance — all in one place.

Book a Discovery Call

100%

Data Visibility

Real-time

Updates

Custom

Dashboards

Automated

Reports

The Problem

You can't manage what you can't measure

Most MSPs are flying blind — making decisions based on gut feel instead of real data.

Spreadsheet Chaos

You're exporting CSVs from your PSA, pasting into Excel, and manually building reports that are outdated by the time you finish.

Hours Lost Weekly

Leadership needs numbers. You spend hours every week pulling data instead of acting on it.

Blind Spots Everywhere

Which clients are profitable? Which techs are overloaded? Without real-time visibility, you're guessing.

Custom Dashboards

Built for how MSPs actually work

We build dashboards tailored to your workflows — not generic templates that need endless customization.

mspilot.app/dashboard/service-delivery-dashboard

Service Delivery Dashboard

Live

Open Tickets

127

Avg Response

12m

SLA Compliance

98.2%

At Risk

3

Service Delivery Dashboard

Real-time visibility into ticket health, workload balance, and SLA risk. Spot issues before customers feel them.

  • Real-time data sync with your PSA
  • Custom KPIs and thresholds
  • Automated alerts when metrics shift
  • Export and share with stakeholders
mspilot.app/dashboard/agreement-profitability

Agreement Profitability

Live

Avg Margin

42%

At-Risk Agreements

4

Revenue/Tech

$18.2K

Utilization

78%

Agreement Profitability

See exactly which clients, services, and agreements are making money — and which are quietly eroding your margins.

  • Real-time data sync with your PSA
  • Custom KPIs and thresholds
  • Automated alerts when metrics shift
  • Export and share with stakeholders
mspilot.app/dashboard/technician-performance

Technician Performance

Live

Tickets/Day

8.4

First Contact

67%

Utilization

82%

CSAT Score

4.8

Technician Performance

Know who has capacity, who's stretched, and where tickets are sitting idle. Balance workloads before burnout hits.

  • Real-time data sync with your PSA
  • Custom KPIs and thresholds
  • Automated alerts when metrics shift
  • Export and share with stakeholders

Capabilities

Built for action, not just visibility

Your dashboards connect directly to automated workflows. When metrics shift, actions follow.

Real-Time Data Sync

Your dashboards update as your PSA does. No manual refreshes, no stale data.

Custom KPIs

Track the metrics that matter to your MSP. Build exactly what leadership needs to see.

Automated Alerts

When KPIs shift or thresholds are crossed, the right people get notified automatically.

Scheduled Reports

Client-ready reports delivered on schedule. Fully branded, automatically generated.

Multi-Client Views

Manage reporting for all your clients from one place. Different cadences, same dashboard.

Trend Analysis

See patterns over time. Identify issues before they become problems.

The Impact

Hours saved, decisions improved

Stop spending hours pulling reports. Get instant visibility into what matters, so you can focus on growing your MSP.

Hours saved weekly on reporting8-12
Faster decision makingReal-time
Data accuracy improvement100%

Time Reclaimed Annually

400+

Hours

Based on 8-12 hours saved weekly on manual reporting and data gathering

Ready for real visibility?

Let's build dashboards that actually help you run your MSP. Book a discovery call and see what's possible.

Book a Discovery Call