Your coordinators shouldn't spend 3+ minutes per ticket on repetitive categorization. AI Ticket Triage routes every ticket in seconds — protecting SLAs, optimizing operations, and cutting triage costs.
<5s
Triage time per ticket
75hrs
Monthly hours saved
99%
Categorization accuracy
$15K+
Yearly ROI
The Problem
Every ticket that sits in a queue waiting for categorization is an SLA at risk and a client getting impatient.
Your coordinators spend more time categorizing tickets than your techs spend fixing simple issues. Every minute on triage is a minute not spent on billable work.
Different coordinators categorize the same issue differently. SLA tracking becomes unreliable. Reports show noise instead of signal.
A full-time coordinator triaging 1,500 tickets monthly at 3 minutes each burns 75 hours. That's nearly half their time on repetitive categorization.
How It Works
AI Triage analyzes every ticket the moment it arrives. Your team sees a clean, categorized queue ready to work.
Outlook not syncing emails after update
HELP!!!
AI Summary: User cannot access shared drive. Tried restarting PC. Needs permissions check.
Email issue - same as before
Auto-linked to parent ticket
3 tickets triaged
4.2 seconds
Email, portal submission, or API — AI Triage intercepts every new ticket the moment it hits your PSA.
Reads the full ticket, understands context, checks for duplicates, and applies your routing rules.
In seconds, the ticket is ready for your team:
Categorized
Summarized
Routed
Board, type, subtype, priority — all set automatically based on ticket content and your PSA configuration.
AI generates a concise summary so technicians understand the issue instantly without reading the full thread.
Tickets go to the right queue based on your rules. VIP clients, specific issue types, urgency — all handled automatically.
Features
AI Triage connects to your PSA and learns your specific workflows. Custom integrations, not cookie-cutter templates.
Every ticket is categorized, prioritized, and routed in seconds. No queue buildup, no coordinator bottleneck, no SLA risk from slow triage.
AI reads the full ticket content and applies the right board, type, subtype, and priority. Even vague tickets like 'HELP' or 'Computer broken' get properly categorized.
Same client emails three people about the same issue? AI detects duplicates within a 2-hour window and bundles them. One ticket, not three.
Vendor promotions, marketing emails, recruitment spam — automatically identified and routed to a separate queue or closed. Clean metrics, focused team.
Technicians see exactly what the issue is, what the client tried, and what they're requesting. No more reading through rambling email threads.
Built on Microsoft Azure OpenAI with enterprise-grade security. Your tickets aren't used for training. Client data stays protected and confidential.
ROI Calculator
A coordinator earning $45K/year spends 3 minutes per ticket. At 1,500 tickets monthly, that's 75 hours — nearly half their time on repetitive categorization.
Book a discovery call. We'll show you exactly how AI Triage works with your PSA and calculate your specific ROI.
Book a Discovery Call