A voice-first AI agent that picks up every inbound support call, creates clean PSA tickets, and resolves Tier-1 issues autonomously. No dispatcher, no answering service, no 3am wakeups.
The Problem
After-hours coverage costs too much and delivers too little. Your team deserves better.
Your answering service emails a transcript. Someone still has to parse it, create the ticket, and decide who gets paged. Meanwhile clients wait, and engineers lose sleep over password resets.
Third-party answering services produce generic, incomplete tickets that need cleanup before any real work can begin. Human dispatchers are a single point of failure.
Overtime callouts, answering service fees, middleware subscriptions, and admin time to clean up bad tickets. Every missed or mishandled call is a renewal risk.
How It Works
The AI agent handles the entire call lifecycle. Your team only sees the tickets that need a human touch.
Incoming Call
Verified Client
AI Agent
"Hi, this is MSPilot support. I see you're calling about a password reset. Let me help you with that..."
Password Reset
Resolved on call
AI picks up in under 3 seconds, identifies the caller, and verifies they're a known client.
Natural conversation to understand the problem. No phone trees, no hold music.
AI determines the best path forward:
Resolve
Ticket
Escalate
Path A
The AI recognizes the issue, fixes it on the spot, and confirms with the caller. A text confirmation goes to the client. No ticket opens, no engineer gets pulled in.
Path B
The AI writes a complete, properly categorized ticket to your PSA. Your dispatcher's queue is ready to work from the moment their shift starts.
Path C
When something is genuinely urgent, the right engineer gets a call and text with a full summary already waiting for them. They pick up prepared.
Features
Custom-built for your MSP's specific workflows, clients, and escalation rules.
An AI agent that picks up every after-hours call in under 3 seconds. Recognizes your clients, asks the right questions, and verifies identity before taking any action.
Every call becomes a properly filled-out ticket in your PSA with the right category, priority, and the full call transcript attached. No more skeleton records to clean up.
The agent fixes problems during the call. Password resets, printer issues, VPN reconnects. For issues it can't resolve, it creates a clean ticket and escalates automatically.
When something is genuinely urgent, the right engineer gets a call and text with a full summary. They pick up prepared, not confused. You define urgent; the AI does the rest.
Each client gets their own dedicated setup. The AI knows their environment, their common issues, and their escalation preferences. Personalized support at scale.
Every call is recorded and searchable. Your team can see what was said, when, and what happened next. Complete audit trail for compliance and training.
ROI
Stop paying for answering services that just create more work. An AI voice agent handles the entire call lifecycle so your team only sees tickets that actually need humans.
Let's build an AI voice agent custom-fit to your MSP's workflows, clients, and escalation rules. Setup takes under 2 weeks.
Book a Discovery Call